Submit Complaint

First Name of Complainant *

Last Name *

Type of Customer *

Member Number

Email Address *

Phone Number

Preferred Method of follow Up *

Phone

Type of Insurance Product *

Repeat Complaint Identification *

Yes

Previous Complaint Reference ID

Date and time of Incident

Name of the Staff member

Policy Number

Category of Complaint *

Complaint Details *

Upload relevant documents, such as claims forms, communication with brokers, etc., to support their complaint.

Drag & Drop File(s) to upload or browse

If it's an emergency, for immediate assistance please feel free to contact our Customer Support Unit on

046 016 905

care@crisecure.com

Block E 306 - 308, Al Shoala Building, Port Saeed, Near Deira City Center, Dubai

For detailed information on how the complaints process works at policyhouse.com, please refer to the Complaints Handling Procedure

Complaints Handling Procedure (CHP)

Complaints Handling Flowchart (CHF)

For health or medical insurance-related complaints, if a resolution is not reached with policyhouse.com, you may submit your complaint to the Dubai Health Authority via

iPROMeS Portal